petiki
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Help and support

Something not working, or have a question? Write to support@petiki.co; we usually reply within 1–2 business days.

To help us help you faster, please include:

  • Your phone model and iOS or Android version,
  • The ID shown under Profile > Settings > Account and subscription > User ID,
  • A screenshot of what you see.

Frequently asked questions

Do I need an account?

No. Petiki works as a guest from the first launch. If you want your data on other devices too, link Apple or Google under Profile > Settings > Account and subscription.

I got a new phone. What happens to my data?

If you linked Apple or Google, sign in the same way on the new phone and your tasks, Tiki and coins come along. If you used Petiki as a guest, your data stays in the guest account on the old phone; to move it, link Apple or Google on the old phone first.

My subscription or coins are missing

  • Petiki Plus is missing: tap Restore purchases on the subscription screen or under Profile > Settings > Account and subscription. You need to be signed in with the Apple ID or Google account you bought it with.
  • Coins or a potion didn't arrive: check your internet connection, then close and reopen the app. If they're still missing, write to us with the order number from your receipt.

How do I cancel Petiki Plus?

Subscriptions are managed by Apple and Google, so you cancel them in the store:

Cancel at least 24 hours before the period ends to avoid the next charge. Deleting the app or your account does not cancel the subscription. Details: Subscription Terms.

I'd like a refund

Apple and Google take the payment, so they also handle refunds:

I'm not getting notifications

Make sure notifications for Petiki are allowed in your phone's settings, then turn on the reminders you want under Profile > Settings > Notifications in Petiki. Do Not Disturb or Focus modes can silence them.

What is Deep focus?

An optional mode on the focus screen. If you leave the app, a notification nudges you after 10 seconds, and the session ends if you stay away for more than 30 seconds. In normal focus you can leave the app freely.

How do I delete my account and data?

Profile > Settings > Legal and privacy > Delete my account. If you no longer have the app, or want the details: Delete your account.

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